Made to order with care. Here is what to expect before you place your order.
Made to order, then shipped.
Each piece is produced after your order is placed. Production and transit times vary by product and destination; check the product page and checkout for the best current delivery estimate. Delivery dates are estimates, not guaranteed arrival dates.
Shipping and tracking.
Available destinations, shipping methods, and charges appear at checkout. We’ll send tracking details when your order ships. Different products may be produced or shipped separately, with tracking provided for each parcel.
30-day money-back guarantee.
If you’re not satisfied with your purchase, contact us within 30 days of delivery with your order number and we’ll arrange a refund under our 30-day money-back guarantee.
Changes and cancellations.
Contact us as soon as possible if you need to change or cancel an order. Because each piece is made to order, changes depend on the production status of your order.
Damaged or incorrect items.
Keep the item and packaging, then contact us with your order number and a description of the issue. Clear photos of the product and packaging help us review it and explain the next steps.
Need help with an order or delivery estimate? Contact our team, or read the FAQs.

